What can we help you with?
We've gathered in one place the answers to the most common questions about accounts, payments, shipping, and fund custody. If you can't find what you're looking for, our P2P support is available 24/7 from the chat icon.
Your account
Your Secure Account
Linked wallets, active permissions, sessions, and KYC verification.
Wallet Integration
How you connect with no username or password.
Purchases and shipping
Shipment tracking
How to follow your package and when to confirm receipt.
Global logistics without borders
Why each seller chooses how to ship your purchase.
Payments and funds
Fees and network costs
The difference between the sale commission and the network fee.
Custody Policies
How and when funds held in escrow are released.
Buy with USDC
Why it's the currency we recommend for paying.
Fiat/crypto currency converter
See the equivalent of any price in your local currency.
Trust and reputation
Seller reputation
What it is, how it's calculated, and how to improve it.
Contract transparency
How we verify the contract that holds your money.
Didn't find your answer?
Our support works peer-to-peer (P2P) and is available 24/7. Open the chat from any page on the site to talk directly with your buyer, seller, or the Ikiraro team if the question is about the platform.